FAQ

If you can't find the answer to your questions below, please reach out to us on hello@ecofoils.eco

Ordering with Eco Foils is quick and simple! You can easily browse and order through our website. If you’d prefer to chat with one of our team members, we’re available by phone at +61 7 2103 0588 or by email at hello@ecofoils.com.au. We’re here to assist with anything you need!

We want your checkout experience to be seamless. We accept payments via credit card and PayPal for your convenience.

After you place your order, it will be processed promptly. Orders placed before midday (local time) are shipped the same day, and those placed after will be dispatched the next business day. We use trusted shipping partners like Australia Post, Sendle, and Aramax to ensure your order reaches you safely. Delivery times vary by location—major cities typically receive orders within 1-3 business days, while rural areas may take 4-5 business days.

We’re always happy to help! You can contact us by phone at +61 7 2103 0588, email at hello@ecofoils.com.au, or reach out via direct message on our social media platforms. Your feedback and questions are important to us!

Absolutely! Once your order has been dispatched, you’ll receive a tracking number via email so you can easily monitor its progress.

Eco Foils offers a unique combination of high-quality, sustainable products. We’re committed to providing foils that meet the demands of professional stylists, with innovative designs and exceptional performance. Our foils are lightweight, easy to handle, and designed to enhance your colour work, all while being kind to the environment.

Your satisfaction is important to us. If you change your mind, you have 14 days from receiving your order to return or exchange it. Please note that shipping charges for returns apply, and items must be in their original condition.

Yes! We use the highest available percentage of recycled aluminium in our foils. While the recycled content may vary, we ensure that each foil maintains the quality and durability required by professional colourists, so you can use them confidently knowing they’re helping reduce environmental impact.

Yes! All Eco Foils products, including our packaging, are fully recyclable. After use, simply rinse your foils and roll them into a ball to make recycling easier. We encourage our customers to recycle and provide clear instructions on how to do so, because every bit helps protect our planet.

Eco Foils are made with professional colourists in mind. Our foils are designed to be durable, easy to use, and offer exceptional performance. Each collection provides unique designs to suit a variety of techniques. By choosing Eco Foils, you’re supporting sustainability without compromising on quality.